Callers Who Test You

Probably the worst start to a call is the caller who "tests" you by not wanting to say anything - waiting for you to prove your psychic ability by revealing their entire lives in detail. The frustration in dealing with this issue can run quite high. I have found two ways to immediately overcome this main barrier:

1. For the caller who asks me to provide names, dates, places and detailed specific information I tell them that if I were that psychic I'd be a 24 hour a day consultant to the White House. I quickly follow-up by asking the caller to recognize that even the best of us who work regularly with police departments don't deliver information in this way. After that I gently remind the caller they know this is true from watching TV. Then I offer them information which may not be as specific but indicates to the caller that I know what I am talking about. Since I won't begin a reading without verifying the caller is over 18 I always have the caller's date of birth and in an extreme pinch can resort to simple sun sign and/or numerology information when necessary. I have found this approach actually makes the callers believe in my credibility more. They recognize I am being honest, truthful, and providing them with real value and service.

2. For the caller who wants to say nothing at all until I've demonstrated my psychic ability I tell them I can't "read" them psychically if they're not talking. I say that I don't care if they give me the distance from the earth to the moon, or tell me what products are on their supermarket shelves - without their talking I can't get a sense of their "energy". This invariably leads to a conversation where I can sense whether to go to Tarot, or numerology, or just my "nose" as a starting point to providing the guidance and direction they've called to receive.

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Sample Questions to Ask Callers

Nearly every one begins the work with the impression that asking the caller anything beyond their name, address, etc., will lead them to think you are not really psychic.

This isn't even realistic, neither on your part or on the part of the caller. No one can possibly know EVERYTHING about a caller. The day someone discovers they have that superior type of ability, is the day they will have the biggest show on television and be advising the all the leaders of every government in the world. They would also solve every crime and be barred from buying any lottery tickets because they would know all the winning numbers.

So it's extremely important that you ask questions at appropriate times, such as:

If your boss doesn't come through this your raise, even though the cards tell us that he will, what are your plans? (Or) How long have you suspected this about your boyfriend? (Or) at which point in your relationship did you first notice that things had begun to change? (Or) You must have been devastated when that happened. How are you handling the situation now? Are you able to get counseling? How are the kids taking things? Are you going to have to go to work if he doesn't come back?

There are hundreds of this same kind of question that you should be asking every caller, but you don't because you think (s)he thinks you should already know these things. Once you think of it in this new way it seems silly not to ask. From time to time you will have someone who wants to know why you're asking questions and this explanation helps them to understand. You could tell them,

Life is not a script. Some people are under the impression that it is, and when they call, they expect you to read them their script. If this were the case, none of us would have any need for the decision-making part of our brain or for the ability to make choices. Every day we get up, we have many choices to make, and any number of different roads we could chose to travel. If you tell me which road you've chosen to travel, I can tell you what is at the end of it. But, the choice of the road is always yours. If you don't like what is at the end of that road, you can change it and choose another. That's the advantage of talking to a psychic, being able to know ahead what's coming up and having the choice of continuing on or changing courses. So, when I ask you questions it helps you to get a better picture of where you've been, where you're going, and if you really want to stay on this path after I've pointed out the pitfalls of how it will wind up. Remember, very few things are written in stone. You have the power to change your life any time you choose.
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Get callers to open up more by asking questions. Engage them in general conversation. If they resist, explain to them that in order for you to “receive” information about them they have to allow you to “sense” or “feel” their thoughts, so they need to talk generally with you.
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If a caller expresses unhappiness or dissatisfaction with their job or career, ask what is that they always wanted to do, or be. Ask why they have never done it. Suggest ways for them to accomplish their goals, such as going back to college or getting their G. E. D., if this is what you are seeing. Encourage them to fulfill their dreams and then give them a reading as to the outcome of their efforts. People need someone to believe in them. Be that someone and say to them: You can do it.

So lose your fear of asking questions and ask away!!

AND REMEMBER, THE BEST READINGS USUALLY OCCUR WHEN YOU ASK LOTS OF QUESTIONS.

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How To Answer Legal and Medical Questions

Although it is illegal for you to provide medical or legal advice on the phone, you can direct a caller by adding a few simple phrases. For example:

"I would like you to pay a visit to your doctor and have your spleen checked. I am not a physician and I cannot make a diagnosis, but I can recommend that you see someone qualified in this area."

Or this example:

"You need to speak with an attorney and ask if you can sue your employer for wrongful discharge based upon the details we are discussing in this call. I am not an attorney and cannot give you legal advice, but I would urge you check with a professional."

In both these examples the caller is given specific information, but the reader has made sure the caller clearly understands s/he is not talking with the required professional.

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How to Turn Negatives into Positives

Keep your readings as positive as possible. No one wants to hear about doom and gloom. They may get scared, hang up on you and go and do something stupid. Even if this is what you see, be very careful about giving out this kind of information. Keep a sense of how your reading might affect someone in the front of you mind. Turn the negative into a positive. For example, let’s say you see the caller is about to get fired from his/her job:

"I see a time of major transition in your life. This will be most challenging for you and presents many opportunities for you to learn and grow in different areas. There are many rewards which wait for you at the end of this transition and the more you energetically work through it, the greater those rewards will be."

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If they say they’ve already lost their job or are stressed by some other serious event in their lives, then respond with something like “I know how tough this must be for you, but you must focus on the fact that this is a great time for you better position yourself in terms of your career (or personal relationships, etc.).” Maybe there is an indication that they were in the wrong job, or whatever.

You can provide your best service on these calls as the callers need your insight, support and encouragement.

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Common Sense Pointers

Remain focused. You can’t help anyone if you’re jumping all around from topic to topic. You can allow the caller to interrupt with their thoughts and comments and respond accordingly, but keep your own focus so the caller doesn’t become confused or end up doubting or not understanding what you’ve said. You must always keep in mind that you want the caller getting off the phone feeling better and/or having a better sense of the direction needed in his/her life.
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For the safety reasons outlined in the beginning of this Guide the caller should have no idea where you are located. For all they know, you could be in an executive office setting or in a tent. Believe it or not, most callers don't want to know, it's as if knowing would spoil the magic.
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This is also a very strong reason for never letting them hear any background noises during the reading. Conduct your readings in a professional manner. Your caller should not be hearing any distracting sounds in the background. THEY WILL GET OFF THE CALL SOONER AND WILL ALSO CALL THE NETWORK TO COMPLAIN YOU HAVE NOT ACTED AS A PROFESSIONAL!
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Callers also have intuitions and abilities. Try to pick up on their psychic abilities. Are they intuitive? Do they talk in terms of their dreams or visions which have come true? Ask them for examples of their experiences. Callers love to talk with someone knowledgeable in these areas. Help them to understand how to better use these talents in their daily lives with their friends, relatives or co-workers. ____________________

Some callers are pure skeptics. Don’t argue with these callers. You don’t want confrontation. Instead try agreeing with them in an area you can find reasonable. Telling them something they already know is usually a great way to get them involved, which then leads to things they don’t know, and enables you to make a better connection.
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Looking for another Psychic on the phone. When a caller calls back to get a particular Psychic’s extension their call may be routed to you if the psychic they asked for is on another call or not on the phone. Simply tell them the call was transferred to you because they’re not available, that there must be something they wanted to ask about so “let’s take a look . . .” Then give them a great reading so it’s you they ask for next time they call. Don’t argue if they insist on hanging up. Remember, you too are building repeat business and so if they’ve established a relationship with someone else, let it continue that way when the caller prefers.

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Handling Young Adults

When you speak to young adults (not minors), always remember to encourage them to stay in school and get their diploma/degree. Don't be afraid to emphasize the wider opportunities they will have for their future if they complete their education. Encourage them to go back if they have dropped out. Give them a reading for the path they are on now and one for the path they could be on if they finished their education and got that diploma or degree. Even though readings are strictly for "entertainment purposes only" many times young people who won't listen to their teachers or parents will listen to you. You have a lot of responsibility when you advise these young adults. Please take it seriously.

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Handling Calls From Minors

Remember, callers must be at least 18 years old, which is one of the main reasons you need to ask each caller for her/his date of birth. We aren't the police, however, and if they give you a valid date and don't obviously sound like a 10 year old, go on with the reading. If you determine they are under 18, ask if there is anyone there who is over 18. If they say there is, then ask to speak with that person. If the adult wants to authorize you to talk with the minor - and many do - then you need to get the adult's name and date of birth before you continue. Sometimes you can end up reading for an entire family! However, if the caller is under 18 and there is no one there who is over 18 you must explain you are not legally permitted to speak with anyone under 18 and hang up as quickly as possible.

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