Housekeeping Items Required for Each Call

1. Answer by the end of the 1st ring

2. Give a thank you or welcoming opening

3. Give your phone name

4. Ask for the caller's name and date of birth

5. Give the caller a reading or whatever the caller reasonably wants

6.. Whenever possible, set an appointment for a future reading.

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The Never Never-land List

1. NEVER put a call on hold

2. NEVER make or take another call on the line while you are logged on

3. NEVER use caller information outside the scope of the Network

4. NEVER take the phone off the hook while logged on to take a break run to the washroom, etc.

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What’s the Longest Time you can spend on a call.

After you've logged on at some point your phone should ring. For the start-up of the Network all calls generated by Network advertising will be distributed on a first-come first-serve basis to you. In other words s/he who logs on first gets the first call.

There will initially be a maximum length of 45 minutes and a minimum length of 15 minutes. YOU NEED TO PROVIDE QUALITY SERVICE SO A CALLER CHOOSES TO STAY ON THE CALL. At times, this is easier said than done, but once you find your “voice” you should be able to maintain a call length average of no less than 20 minutes.

Remember, with this type of servcie the caller is paying by the minute. They will have authorized a certain number of minutes before you talk with them. If you provide a quality reading they can opt to extend their time, or call back and authorize new time while asking for your extension.

The goal of our new Network is to provide such quality callers are “tripping over themselves” to make calls to our line. It’s up to each and every one of you to do your share to make this happen!

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