I. Introduction
Welcome Aboard
Job Description
Samples of Ways to Provide Services to the Callers
Safety First


II. Tips to Better Readings
The Most Important Minutes of Each Call
Finding Your Own Voice
Be Flexible
Give The Caller What S/He Wants
Most Commonly Asked Caller Questions
Maintaining Control Of The Call
I See. . . I Sense. . . I Feel
What About Callers Asking For Miss Cleo?
Discussion Areas to Avoid with Callers
Approaches That Work
Approaches That Don't Work
Common American Legal Issues You Should Know About


III. Polishing Your Presentation
Callers Who Test You
Sample Questions to Ask Callers
How To Answer Medical & Legal Questions
How To Turn Negatives Into Positives
Common Sense Pointers
Handling Young Adults
Handling Calls From Minors


IV. Boosting Your Call Length Average
Your Presentation Sets the Tone
Keep An Open Mind
Handling Hang Ups
Avoiding Call Length Average Stress
Suggesting Additional Tarot Spreads
Less Can Be More
Making It Personal


V. Taking Care of Business
Housekeeping Items Required For Each Call
The Never Neverland List
What's The Longest Time You Can Spend On A Call